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Frequently asked questions

Go Chiller Astro coolants, Prep-Cool and Deionised Water are available worldwide. Go Chiller Original coolants are available in the US, Canada, UK, Europe, Australia and Singapore.  

We are working on rolling out our Original range of products globally, however we need to fit with local regulatory requirements. We are trying to resolve this as soon as possible. Please sign up to our mailing list in the footer below or follow us on social media for updates on releases to new locations. 

Yes, all Go Chiller products are compatible with a range of metals such as copper, nickel and aluminium, with a specially designed additive package to protect against corrosion.

We're an Australian-based company and we currently ship Go Chiller products from Canberra, Australia. However, we are working on fulfilment options and distributors in locations in Europe and the USA as a priority. Stay tuned! 

Shipping timeframes

North America = 6-12 business days standard, 4-9 business days express 

Central/South America = 14-28 business days standard, 7-14 business days express 

Europe = 10-15 business days standard, 5-10 business days express 

Asia = 4-7 business days standard, 2-5 business days express 

Australia = 3-10 business days standard, 2-4 business days express 

New Zealand = 7-12 business days standard, 5-8 business days express