FAQs

Frequently Asked Questions about Go Chiller


Go Chiller liquid cooling products for gaming PCs keep your computer cooler, increase performance and protect your system from bubbles, corrosion and microbes.

Go Chiller Astro, Prep-Cool and Deionised Water are available worldwide. Go Chiller Original is available in the US, Canada, UK, Europe, Australia and Singapore.

We are working on rolling out our Original range of products globally, however we need to fit with local regulatory requirements. We are trying to resolve this as soon as possible. Please sign up to our mailing list in the footer below or follow us on social media for updates on releases to new locations.

The additive packages we use in our coolants are optimised for PC systems. For other uses please contact us at sales@flexegraph.com.

Overclocking generates a greater performance of your CPU or GPU but uses more electrical power and increases system temperature. The heat generated by your processors limits the extent that chips can be overclocked. Go Chiller liquid coolants lower the temperatures of your processors, allowing higher overclock settings and maximising performance.

You can read more about overclocking in our blog post, Overclocking a GPU: The Basics.

Yes, Go Chiller products are compatible with a range of metals such as copper, nickel and aluminium, with a specially designed additive package to protect against corrosion.

We recommend draining your system of other coolants and giving it a thorough flush with deionised water prior to adding Go Chiller coolants to maximise the performance gains (check out Go Chiller Deionised Water). We also highly recommend preparing your system by flushing with Go Chiller Prep-Cool, to remove any scale or fouling before adding new coolant. Small amounts of residual water or coolant shouldn't pose a problem however we can't guarantee that additives from other coolants won't impact the stability of the nanoparticles in suspension.

We're an Australian-based company and we currently ship Go Chiller products from Canberra, Australia. However, we are working on fulfilment options and distributors in locations in Europe and the USA as a priority. Stay tuned!

Shipping timeframes

 

North America = 6-12 business days standard, 4-9 business days express

Central/South America = 14-28 business days standard, 7-14 business days express

Europe = 10-15 business days standard, 5-10 business days express

Asia = 4-7 business days standard, 2-5 business days express

Australia = 3-10 business days standard, 2-4 business days express

New Zealand = 7-12 business days standard, 5-8 business days express

If you wish to return your order, please email us at sales@gochiller.com.

To return your order, you have 30 calendar days to contact us from the date you received it. To be eligible for a return, your item must be unused, unopened, in the original packaging and in the same condition that you received it. You can find out more about returns and refunds in our Refund Policy.