Last updated 23 December 2021
References to ‘you’ or ‘your’ throughout the remainder of this Policy refer to the person whose information is being collected.
Who ‘we’ are
Go Chiller is a sub-brand of Flex-G. Flex-G is an Australian-based company providing advanced liquid coolants.
Data provided to Flex-G is hosted on servers in the United States of America.
When you access our website or use other services provided by us, you agree that you accept the practices and policies outlined in this Policy. You consent to Flex-G Pty Ltd, trading as Flexegraph (‘Flex-G’), collecting, using and managing your information in the ways detailed in this Policy.
This Policy explains how we deal with your personal information in as clear a method as possible, but if you have any questions or concerns please contact us via firstname.lastname@example.org.
This Policy covers treatment of personal information – all the things we know about you or that we gather when you are accessing or using our Website or services. It does not cover the practices of companies we don’t own or control, or people that we don’t manage.
This Policy provides a standard for Flex-G with respect to its treatment and protection of personal information globally. Certain local laws may require stricter standards. Where local laws are stricter than this Policy, we will handle personal information in accordance with applicable laws and regulations at the place where the personal information is collected. Where applicable local law provides a lower level standard of protection than established by this Policy, then the requirements of this Policy will govern how we treat the personal information collected in that location. Questions about compliance with local law may be addressed to email@example.com.
Sensitive information: The Privacy Act 1988 (Cth) defines some types of personal information as sensitive. We don’t commonly collect sensitive information, which includes information about a person’s race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. In the event we require any sensitive information, we would only collect this with your permission, and we will only use it for the purpose for which you provided it.
Why do we collect personal information?
We gather various types of personal information from our customers, as explained in more detail below, and we use this personal information in connection with providing our website and services, including to personalise, provide, and improve our products and services, to allow you to set up a user account and profile, to contact you, to fulfil your requests for certain products and services, and to analyse how you use our website and services. In certain cases, we may also share some personal information with third parties, but only as described below.
What information do we collect?
Information you provide to us
We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect personal information such as your name, date of birth, email address, street address and phone number. Certain information may be required to register with us or to take advantage of some of our features. If you choose not to provide your personal information, we may not be able to provide you with the products or services you have asked for or give you the level of service you expect. We may also collect information about how and where you purchase and use our website and services.
We may communicate with you if you’ve provided us with the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers on behalf of other businesses, or email you about your use of our website and services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please select the relevant opt out options when you sign up for our services or unsubscribe option from the newsletter (if any).
Information collected automatically
Whenever you interact with our website or services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you’re using to access our website or services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognise your browser or device and tell us how and when pages and features in our services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of Cookies, but this may prevent you from taking advantage of some of our features.
We may use this data to customise content for you that we think you might like, based on your usage patterns. We may also use it to improve our website or services – for example, this data can tell us how often users use a particular feature of the Website or services, and we can use that knowledge to make the Website or services interesting to as many customers as possible.
Information we collect from others
Other people might give us personal information about you. For example, we might be given personal information by your employer, or by your parent or guardian if you are under 18.
We may also collect personal information from other companies that are able to disclose it to us.
Payment details such as credit/debit card info
We do not store credit/debit card information. This information is handled directly by our payment processing services to complete a transaction you requested.
Will we share any of the personal information we collect?
We do not rent or sell your personal information to anyone other than with third parties as described in this section.
Information that’s no longer personally identifiable
We may provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our products, website or services. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the personal information we share with them beyond what is necessary to assist us.
We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions or to our related entities. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.
Service Provision and Payment Processing
We use service providers such as Shopify, Instagram and Facebook to provide you with our goods and services. In order for us to do this, your activity data may be shared using the Facebook Pixel, advanced matching, and Conversions API. You can disconnect this data from your Facebook account by changing your settings for Off-Facebook Activity.
Protection of Flex-G
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our terms of service, policies and other agreements; or protect the rights, property, or safety of Flex-G, our employees, our users, or others.
Is your Personal Information secure?
We use third party providers PayPal and Shopify Payment to process payments for purchases made from our stores. Their protection of your information is covered in their privacy policies (https://www.paypal.com/au/webapps/mpp/ua/privacy-full and https://www.shopify.com/legal/privacy).
We endeavour to protect the privacy of your account and other personal information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
What personal information can you access?
You have the right to request a copy of any personal information we hold about you. However, there are circumstances under Australian privacy laws where we may not give you access to the personal information we hold about you. For example, we can’t give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety.
There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead.
You have the right to request us to rectify or erase your personal information and the right to lodge a complaint with a supervisory authority if you are not satisfied with our response to your request. We will respond to this request in a timely manner, not exceeding 30 days. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our records after deletion of such information from your account. We may use any aggregated data derived from or incorporating your personal information after you update or delete it, but not in a manner that would identify you personally.
We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please contact us at firstname.lastname@example.org.
Residents of the European Economic Area
You may choose not to provide Us with your personal information. However, if you choose not to provide your personal information (or Personal Data as defined in the GDPR), you may not be able to enjoy the full range of services that We offer.
You have the following rights:
- Right of access to your Personal Data (Art. 15 GDPR): You have the right to ask us for confirmation on whether we are processing your Personal Data, and access to the Personal Data and related information on that processing (e.g., the purposes of the processing, or the categories of Personal Data involved).
- Right to correction (Art. 16 GDPR): You have the right to have your Personal Data corrected, as permitted by law.
- Right to erasure (Art. 17 GDPR): You have the right to ask us to delete your Personal Data, as permitted by law. This right may be exercised among other things: (i) when your Personal Data is no longer necessary for the purposes for which it was collected or otherwise processed; (ii) when you withdraw consent on which processing is based according to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR and where there is no other legal ground for processing; (iii) when you object to processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or when you object to the processing pursuant to Art. 21 (2) GDPR; or, (iv) when your Personal Data has been unlawfully processed.
- Right to restriction of processing (Art. 18 GDPR): You have the right to request the limiting of our processing under limited circumstances, including: when the accuracy of your Personal Data is contested; when the processing is unlawful and you oppose the erasure of your Personal Data and request the restriction of the use of your Personal Data instead; or when you have objected to processing pursuant to Art. 21 (1) GDPR pending the verification whether the legitimate grounds of Flex-G override your grounds.
- Right to data portability (Art. 20 GDPR): You have the right to receive the Personal Data that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller, including to have it transmitted directly, where technically feasible.
- Right to object (Art. 21 GDPR): You have the right to object to our processing of your Personal Data, as permitted by law. This right is limited to processing based on Art. 6 (1) (e) or (f) GDPR, and includes profiling based on those provisions, and processing for direct marketing purposes. After which, we will no longer process your Personal Data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.