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Frequently asked questions

Yes, Go Chiller Prep-Cool and Deionised Water are available worldwide.

We're an Australian-based company and we currently ship Go Chiller products from Canberra, Australia. However, we are working on fulfilment options and distributors in locations in Europe and the USA as a priority. Stay tuned! 

Shipping timeframes

North America = 6-12 business days standard, 4-9 business days express 

Central/South America = 14-28 business days standard, 7-14 business days express 

Europe = 10-15 business days standard, 5-10 business days express 

Asia = 4-7 business days standard, 2-5 business days express 

Australia = 3-10 business days standard, 2-4 business days express 

New Zealand = 7-12 business days standard, 5-8 business days express